Last updated: July 30, 2026
Research Arsenal LLC (“Research Arsenal,” “we,” “us,” or “our”) operates https://researcharsenal.store (the “Site”). This Privacy Policy explains what information we collect, how we use and disclose it, and the choices available to you.
This policy applies to information collected through the Site, customer accounts, orders, research-item requests, customer-support forms, and email communications. It does not apply to third-party websites or services that have their own privacy policies.
Information we collect
We may collect:
- Contact and account information, such as your name, email address, telephone number, username, password credentials in protected form, organization, role, and account preferences.
- Order and transaction information, such as products ordered, order history, billing and shipping addresses, payment method, transaction status, discounts, and refund, replacement, or support records.
- Research-access information, such as age or eligibility confirmations, intended-research-use attestations, and other information submitted as part of an account or access review.
- Communications, including messages and attachments submitted through customer-support, research-request, product-demand, or other forms.
- Newsletter information, including your email address, subscription status, and engagement with our communications.
- Device and usage information, such as IP address, browser type, device identifiers, referring pages, pages viewed, approximate location derived from IP address, timestamps, cookie identifiers, and Site interaction data.
- Fraud-prevention and security information, such as login activity, failed transactions, risk signals, and records used to protect the Site, customers, and our business.
Please do not submit patient records, medical histories, diagnoses, treatment information, or other protected health information through the Site. Research Arsenal is not a healthcare provider and does not intend to collect medical information for diagnosis or treatment.
How we collect information
We collect information:
- Directly from you when you create an account, place an order, contact support, request an item, join a mailing list, or otherwise submit information.
- Automatically through cookies, server logs, analytics tools, and similar technologies.
- From service providers involved in payments, hosting, email delivery, security, analytics, shipping, and order fulfillment.
How we use information
We may use information to:
- Create, maintain, authenticate, and secure customer accounts.
- Review eligibility and research-use attestations.
- Process payments, orders, shipping, replacements, refunds, and transaction communications.
- Respond to support questions and research-item requests.
- Maintain inventory, detect product demand, and improve the Site and catalog.
- Send transactional emails and, with your consent where required, newsletters or promotional communications.
- Analyze Site performance and understand how visitors use the Site.
- Detect, investigate, and prevent fraud, abuse, security incidents, chargeback activity, and violations of our policies.
- Maintain business, tax, accounting, compliance, and legal records.
- Enforce our Terms and Conditions and protect our rights and the rights of others.
Cookies and similar technologies
The Site uses cookies and similar technologies that may be necessary for shopping-cart functions, checkout, account login, security, preferences, analytics, and Site performance. Some service providers may set their own cookies when their services are used.
You may control cookies through your browser settings. Blocking necessary cookies may prevent account, cart, checkout, or other Site features from working correctly.
Payments
Payments are processed by the payment option you select. Payment providers may receive your name, contact information, billing information, order total, transaction identifiers, IP address, and information needed to authorize, complete, or support the transaction. Their processing is also governed by their own privacy policies and terms.
Research Arsenal generally does not receive or store complete payment-card numbers. Bank-transfer or cryptocurrency transactions may create records on banking systems or public blockchains that Research Arsenal cannot alter or delete.
How we disclose information
We may disclose information to:
- Website-hosting, ecommerce, analytics, security, email, customer-support, and information-technology providers.
- Payment processors, banks, cryptocurrency-payment services, and fraud-prevention providers.
- Shipping carriers, fulfillment providers, and other parties needed to deliver or support an order.
- Professional advisers, including accountants, insurers, consultants, and legal counsel.
- Government authorities or other parties when required by law, legal process, or a valid request, or when reasonably necessary to protect safety, security, rights, property, or prevent fraud or abuse.
- A buyer, investor, successor, or other relevant party in connection with a proposed or completed merger, financing, sale, restructuring, or transfer of all or part of the business, subject to appropriate protections.
We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioral advertising.
Email communications
We may send service messages concerning accounts, orders, payments, shipping, policy changes, security, or support. These messages are necessary to operate your account or transaction.
Promotional emails are optional. You may unsubscribe using the link in a promotional email. Unsubscribing from marketing does not stop necessary service or transaction messages.
Data retention
We keep information only as long as reasonably necessary for the purposes described in this policy, including completing transactions, providing support, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with law.
Retention periods vary by record type and legal or operational need. Some information may remain in backups for a limited period or be retained in deidentified or aggregated form. Blockchain records and records held independently by third parties may not be removable by Research Arsenal.
Data security
We use administrative, technical, and physical safeguards designed to protect personal information. No website, storage system, or method of transmission is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you believe your account has been compromised.
Your privacy choices and requests
Depending on where you live and subject to applicable law, you may have the right to request that we:
- Confirm whether we process your personal information.
- Provide access to or a copy of eligible personal information.
- Correct inaccurate personal information.
- Delete eligible personal information.
- Explain the categories of information we collect and disclose.
- Honor applicable opt-out rights.
You may also update certain account information through your account and unsubscribe from promotional emails at any time.
Submit a privacy request through our Customer Support page and write “Privacy Request” in the subject or message. We may need to verify your identity before completing a request. We may retain information when permitted or required for transactions, fraud prevention, security, tax, accounting, legal compliance, or the establishment, exercise, or defense of legal claims.
We will not discriminate against you for exercising an applicable privacy right.
Children’s privacy
The Site is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us through Customer Support so we can review and, where appropriate, delete it.
Third-party services and links
The Site may link to or use services operated by third parties. Their privacy practices are governed by their own policies, not this policy. We encourage you to review the privacy terms of any third-party service you use.
Changes to this policy
We may update this Privacy Policy as our services, providers, or legal obligations change. We will post the revised policy on this page and update the “Last updated” date. Material changes may also be communicated through the Site or by email when appropriate.
Contact us
For privacy questions or requests, use our Customer Support page at https://researcharsenal.store/contact/ and identify the message as a “Privacy Request.”